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Physician Extender CHCC

Cone Health
Greensboro

Job Description

Provides direct care to patients at the Center for Pain and Rehabilitative Medicine outpatient clinic, participates in CPRM program development, clinical education, and outreach activities.

MAJOR WORK ACTIVITIES (MWAS):

1) Provides assessment of patients and coordinates their care with the attending/supervising physician.

EP= Consistently performs complete and accurate patient assessments that require little or no physician rework. Prioritizes workload so that patient care is provided efficiently and timely.

SP=Provides patient care in a complete, thoughtful, and appropriate manner. Obtains complete medical history and physical data on patients. Orders appropriate laboratory and diagnostic tests. Performs physical exam and documents all findings clearly and concisely. Reviews and interprets patient history and results to determine appropriate diagnosis and treatment plan.

ND=Provides safe patient care but lacks efficiency and/or insight into patient needs. Does not always document appropriately or thoroughly.

NR=Completing orientation or in role less than 6 months at the end of the performance period. Making expected progress toward performing all items outlined in the MWA.

2) Reviews, interprets and integrates patient data.

EP= Consistently and independently prioritizes results and other patient data so that minimal work/rework is required of supervising physician when determining best plan of care for patients.

SP= Consistently performs complete and accurate review and interpretation of the patient medical record. Laboratory and other diagnostic testing results to determine the best treatment plan. Consistently communicates results to supervising physician in a clear and concise manner to maximize efficiency and provide excellent patient care.

ND= Does not always organize and coordinate results effectively or efficiently. Does not always communicate results clearly and concisely.

NR= Completing orientation or in role less than 6 months at the end of the performance period. Making expected progress toward performing all items outlined in the MWA.

3) Provides patient education, discusses ongoing care, medications, resources for self-education, and when and how to contact the practice for emergent care.

EP=Proactively seeks to educate patients and families. Provides accurate and complete patient education with a willingness to spend the necessary time to ensure that the patient and family are adequately informed regarding the patient condition and necessary follow-up. Recommends community resources to meet patient and family needs.

SP= Provides accurate and complete patient education with a willingness to spend the necessary time to ensure that the patient and family are adequately informed regarding the patient condition and necessary follow-up.

ND= Provides patient education when asked
.
NR= Completing orientation or in role less than 6 months at the end of the performance period. Making expected progress toward performing all items outlined in the MWA

4) Responds quickly and professionally to urgent/emergent care demands, nursing questions and family concerns and manages time effectively.

EP= Responds to needs immediately, calls to provide information if delay is unavoidable, looks for alternate resources or solutions if lengthy delay is anticipated. Independently, consistently, and proactively anticipates and problem solves complex patient situations exceeding time management expectations.

SP= Responds to needs immediately, calls to provide information if delay is unavoidable. Performs independent evaluations and treatment procedures in emergency situations. Manages time independently to achieve individual and team standards consistently.

ND= Usually responds quickly and professionally with occasional lapses. Does not consistently manage time at expected standards.

NR= Completing orientation or in role less than 6 months at the end of the performance period. Making expected progress toward performing all items outlined in the MWA.

5) Communicates professionally, compassionately and effectively with patients, co-workers and referring physicians.

EP= Always has a positive and enthusiastic attitude with patients, co-workers and physicians. Helps calm others in stressful/busy situations.

SP= Consistently communicates professionally, compassionately and effectively with patients, co-workers and referring physicians. Works well under pressure. Has a good rapport with patients, physicians and other office/hospital staff.

ND= Does not always communicate calmly, clearly, compassionately and effectively. Does not always work well under pressure. Does not always have good rapport with patients and other medical personnel.

NR= Completing orientation or in role less than 6 months at the end of the performance period. Making expected progress toward performing all items outlined in the MWA

Cone Health Values
Caring for our patients
Caring for each other
Caring for our communities

Cone Health Operating Principles
Uses evidence based practices to provide safe and exceptional patient care.
Communicates honestly and directly with care and respect.
Includes people with diverse backgrounds, experiences, and points of view.
Demonstrates responsible behavior by seeing it, owning it, solving it, doing it, and celebrating it.

Cone Health Practices
Keeps patients safe by practicing the 4 R's (right patient, right place, right time, right service).
Practices AIDET (acknowledge, introduce, duration, explain, thank you) for every patient interaction.
Does not engage in gossip; takes issues to the person who can do something about it.
Demonstrates responsible behavior by doing what I say, when I say and communicate. If I can't, I clean it up.
Assume the best intention and seek to understand.
Thanks someone every day.

Accountability
Responds appropriately to emergency situations (Cone Health Codes) and demonstrates knowledge of how to respond.
Always uses appropriate safety devices and techniques (examples: using safe lift equipment and needle safe devices; pushing carts; correctly lifting copy paper).
Adheres to National Patient Safety Goals (including compliance with Infection Prevention, Hand Hygiene, etc.).
Identifies and reports safety hazards and incidents. Maintains secure areas per policy (carts, closets, etc.)
Protects all confidential information and obeys all HIPAA regulations.
Adheres to all organizational and departmental policies and procedures, including dress code.
Documents time accurately using Kronos. Not in corrective action for Kronos edits.
Attends at least 75% of departmental staff meetings.
Completes all departmentally required education, competencies, and/or proficiencies.

Attendance
Demonstrates compliance with Attendance Policy.

Hours

40

Schedule

8:30am-5:00pm

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