Facilitate the coordinated scheduling and insurance pre-certification for surgical and medical admissions for the practice. Provides front-office support duties including, but not limited to, obtaining referrals and pre-certifications, collecting co-pays and missing patient data, scheduling appointments, and coding fee slips. Responsible for the capture and appropriate submission of all charge information for the practice. This could entail up to $650,000 in charges per physician. Communicates and models mission and values of CaroMont Health.
Position is intended to be filled by a current employee in the practice.
High school diploma or equivalent required with at least 3 years medical office experience. Must demonstrate abilities and skills to provide excellent customer service. Must possess excellent communication skills as well as knowledge of medical practice operations. Requires interpersonal skills necessary to function as liaison between physicians, office staff, patients and patients family members. Requires the ability to read, write, follow oral and written instructions, perform mathematical calculations and communicate effectively with patients, co-workers, and service representatives from the area hospitals and insurance providers. Certified Practice Coder or other coding certification preferred. Prior experience with Managed Care pre-certification and documentation processes required. Must be able to handle a fast-paced environment in a confident professional manner. Must be a self-motivator, possessing a high level of judgment skills an initiative, along with ability to prioritize and coordinate several tasks simultaneously, while retaining a confident, knowledgeable and helpful demeanor. Must have the ability to listen compassionately demonstrating effective problem-solving and critical-thinking techniques to areas of concern to patients and employees without appearing judgmental is essential. Requires understanding of and the ability to maintain strict patient confidentiality. Proficiency in a language other than English required.